Privacy Policy
Last Updated: October 2023
At Smart Restore, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our restoration and maintenance services.
1. Information We Collect
We collect information that is necessary to provide our restoration services and to communicate with you. This includes:
- Contact Information: Name, phone number, email address, and residential or business address.
- Property Details: Information regarding the nature of the damage, photos of the property, and structural details.
- Insurance Information: Insurance provider name, policy numbers, and claim details (where you have authorised us to work with your insurer).
- Usage Data: IP addresses, browser type, and cookies collected through our website for analytical purposes.
2. How We Collect Information
We collect personal information in several ways:
- Directly from you via our website contact forms or phone enquiries.
- During on-site inspections and “Make-Safe” call-outs.
- From third parties, such as insurance companies, loss adjusters, or real estate agents acting on your behalf.
3. Purpose of Collection
We use your information to:
- Provide emergency “Make-Safe,” restoration, and repair services.
- Coordinate with insurance companies to streamline your claims process.
- Provide accurate quotes and assessments.
- Communicate with you regarding project updates.
- Improve our website and service offerings.
4. Disclosure of Your Information
We may share your information with:
- Insurance Providers: To facilitate the assessment and payment of claims.
- Subcontractors & Trades: Specialist tradespeople required to complete specific repairs on your property.
- Regulatory Bodies: Where required by Australian law or for safety compliance.
- Professional Advisers: Such as accountants or legal counsel, if necessary.
Note: We do not sell or rent your personal information to third-party marketers.
5. Data Security
We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure. We use a combination of physical and digital security measures, including secure servers and encrypted data storage where applicable.
6. Access and Correction
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request that it be corrected if it is inaccurate. To do so, please contact us at the details provided below.
7. Cookies
Our website uses cookies to enhance user experience and track website traffic. You can choose to disable cookies in your browser settings, though this may affect the functionality of certain parts of the site.
8. Third-Party Links
Our website may contain links to third-party sites (such as insurance portals). We are not responsible for the privacy practices of these external sites.
9. Changes to This Policy
Smart Restore reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or our handling of your information, please contact our Privacy Officer at:
Smart Restore
Email: [Insert Email Address]
Phone: 1300 SMART (1300 762 788)
Address: [Insert Office Address, City, State]